Information Security

We take special care to ensure that the confidentiality of clients’ business data is well protected: The measures we have put in place include:

Non-disclosure agreements
Project-related IP protection
Confidential document control
Employee confidentiality contract
Password management, document management and control are used during the duration of a project

At Arctern, clients are assured of global standards of information security and data protection.

Network Level	Desktop Level
Firewalls Content filters Email filters Network controls	Anti-virus Identity management Access controls Device locks

Should the client prefer, we provide Virtual Private Network (VPN) access to the client’s server so that only authorized persons can access the network and any possibility of interception of data by unauthorized personnel is eliminated.

Communications

At Arctern, smooth communication with clients is facilitated through a variety of communication tools and technologies: Web meetings, instant messaging, e-mails, phone calls via VOIP, and video conferencing.